What's ShopTalk

ShopTalk makes your Team & Customer communication nice as cool breeze

Always Stay On Top

It can't be overstated how important it is for Business Owners, and Leaders to stay on top of every facet of their business operations.

With ShopTalk, your entire operations' communication is at your fingertips, and you are fully "in the know" on what's happening at your business at all times.

Clued into Communications

Calls & Messages to, and from your Team to your Customers, and among the Team members regarding customer needs, and operations is intelligently interlaced, to keep everyone in sync.

No more "Communication Gaps"!

Context is King

Understanding context of calls, messages from Customers make significant impact on your business efficiency, customer delight, repeat business, and earnings.

Surprise your customers with relevant & timely response!

Own Your Data

Your customer contacts are worth gold. Don't let your data leave with team members, as your business goes through unavoidable churn.

Preserve your contacts, communications, & transactions in your private cloud that you can control the access to.

Easy Setup & Control

Whether you're an Admin trying to setup ShopTalk for your team, or a team member that just joined organization, your setup takes 2 minutes.

You've access to everything you need to work with customers & team members.

Help Hotline

The best of solutions can still feel hairy at times. Our 5-star Value support is available at 2-star Price.

We look forward help you solve your problems, not give canned answers. Every business is unique; Let's figure out how our solution can fit you like a glove!

Feature Highlights

ShopTalk has Everything you need & want in making your customer & team communication seamless. Here are a few highlights.

Customer Contacts on Cloud

They say connections are everything. By syncing each team members' Customer Contacts to the cloud, everyone in the team has access to complete Contact List.

You can set permissions of course & make lists etc., for automated reminders, promotions.

Team has access to Customer Profile, with notes on Customer, from each team member, all aggregated in one place for quickly catching up on Business context.

Messaging

Now, send more than an SMS to customer. Using ShopTalk Forms, send a Quotation, collect data & much more. Share media, location & other relevant info directly from ShopTalk cloud.

Forget multiple WhatsApp groups to communicate among Team. You can refer to customer data, forward, add additional data all within ShopTalk team messaging.

Btw, when an employee leaves the company, the data isn't going with them, like in WhatsApp.

Know purpose of a Call before you pick-up

As the contacts are shared, & Customer SMS saved to ShopTalk cloud, you can glean the context of a call even before you pickup.

Your personal, customer & team call logs are all neatly organised to make you more efficient.

Collect Data using Forms

Data collection & organising is now a breeze. Using ShopTalk Forms, collect appropriate data for your business cases, as well as for internal operations.

In addition, pre-designed Forms bundles, along with Reports are available for multiple departments (e.g HR, Sales), & Businesses (e.g. Hospitality, Retail Store)

Auto Response

If a customer calls while you're on another call, the customer gets auto-response with links to actions (CTA). For example: a link to website, making an appointment, status of an order etc.

This will give an opportunity for customer to take concrete actions, before you call or message back, leading to overall reduction in time spent.

Task Management

Team can assign tasks to each other, and also keep their own To Do list.

Specific action items linked to Business Operations which entire team can view & update, keeps everyone on the same page.

Calendars

All your operations, business & team calendar in one place for ready access

Extremely simplified calendars that are visible to team members (visibility levels can be set) help teams stay organised.

Enterprise Integrations

We are working with enterprises to help the IT departments integrate into existing systems.

The ShopTalk API Framework allows us to retrofit in order to help businesses adapt to next generation solutions.

Get Started Now

You can complete setup in 2 minutes. It IS that easy to get started.